Refund policy

DEFECTIVE OR DAMAGED ITEMS

If you receive a damaged, defective, or incorrect item, we're here to help.

Please contact us within 7 days of receiving your order. Be sure to include:

Your order number
Photos clearly showing the issue

Once received, our team will review your photos alongside our internal quality-check images taken before shipment. Refunds or replacements will only be approved after verification confirms a manufacturing or fulfillment defect. If approved, we’ll guide you through the process of receiving a refund or replacement.

ORDER CHANGES & CANCELLATIONS

Because each item is made-to-order, orders are sent into production shortly after purchase.
We cannot change or cancel an order once it has been placed.
Thank you for understanding that this process supports efficient, sustainable fulfillment.

EXCHANGES & RETURNS

We do not accept returns or exchanges unless the item is faulty.
If you're unsure about sizing or customization, feel free to reach out at contact@drekn.com or via our Instagram before ordering.
We're happy to offer guidance to help you choose the right product.

ADDRESS ACCURACY

Please double-check your shipping address before completing your order, including apartment/unit numbers and delivery instructions.
Once your order is shipped, we are not responsible for any issues due to incorrect or incomplete addresses.

ELIGIBILITY FOR REFUNDS OR REPLACEMENTS

Refunds or replacements are only available under the following verified conditions:

Items arrived damaged, misprinted, or defective (confirmed after quality-check review)
The shipment contains incorrect items
The package was lost in transit (must be reported within 7 days of estimated delivery)

We do not offer refunds or replacements for:

Incorrect size ordered
Delayed delivery caused by customer input errors
Delays caused by carrier or parcel-service disruptions
Change of mind after purchase
Items returned without prior approval
Used or worn items
Packages marked as delivered by the carrier but reported as not received (lost/stolen after delivery)
Not delivered due to wrong address

SUSTAINABLE, ON-DEMAND PRODUCTION

We print and ship every item on demand, reducing waste and supporting eco-conscious practices.
This model helps us offer unique designs without overproduction, but it also means we cannot accept general returns or exchanges.

NEED HELP?

If you have any concerns about your order or need assistance, contact us at contact@drekn.com
Our team will support you through any verified issue.

We appreciate your understanding and support of small-batch, sustainable production.

Thank you for shopping with us.